When their EV charging vendor went out of business overnight, a project manager at a large multifamily developer was left with a big problem. They had just signed a 3-year contract for chargers that didn’t have a backend system for the property to manage access or usage.
Although residents could still charge, the property was left with no software, no visibility, and no way to track performance. What started as a “set-it-and-forget-it” solution quickly turned into a high OpEx liability with no support coming from the vendor.
With just 2 weeks to find a replacement, their electric supply company recommended Orange.
Finding the Right Fit
Orange offered a complete charging solution, with a full suite of outlets, EVSEs, and EV charging accessories backed by reliable, simple to use software.
Unlike legacy suppliers that bundle in recurring software fees and lock properties into long-term contracts, Orange created a better path forward as a provider that not only replaced defunct chargers but stuck around to support them.
With a flat, per kWh usage-based rate and no recurring fees of any kind, Orange gave this team full control without ongoing costs, eliminating any OpEx anxiety entirely.
We did research a lot of companies, but it came down to the fact that Orange had both outlets and EVSEs.
We really liked that it was one cost and you’re done. No annual or monthly software fees. That made things easier on our OpEx." - Project Manager
Rolling Out Orange Across the Portfolio
Orange coordinated installation across their Arizona properties, replacing the previous chargers with new Level 2 EVSEs. Installations across two properties were completed in a single day, 12 chargers in total, and their electrician was able to install the chargers without any assistance needed from management.
Compared to the delays and support black holes of their previous vendor, Orange’s team was fast, responsive, and easy to work with. Even when a part was missing, it was shipped quickly overnight without slowing down the rollout.
The installation was easy. Our electrician didn’t even need to call for help like usual."
- Project Manager
Support and Visibility First
With the property’s former vendor, support was non-existent. When chargers went down, so did communication. There was no one to call, and no one following up.
Once the property switched to Orange, management’s operational experience completely switched. Instead of ignored support requests, property managers now had access to Orange’s proactive, transparent support and customer success team. Coupled with Orange’s unmatched reliability, charger operation became seamless.
Orange’s software and management platform, OrangeOS, was simple to use and easy to adopt across teams. Managers could log-in anytime to view energy usage and revenue, all in one place. Monthly reports kept leadership aligned without having to search for answers.
I never got on the phone with our former vendor, like ever. It was an endless death cycle. With Orange, I get real people. I’m kept in the loop and support has been great."
- Project Manager
Why Orange Worked for Them
- Zero recurring software fees meant lower costs and predictable OpEx.
- Fast shipping and simple installs made rollout easy. Two sites were up and running in a day, with minimal coordination required.
- OrangeNet connectivity eliminated Wi-Fi or cellular dependency. Chargers and drivers stay connected, even when WiFi and cellular doesn’t.
- Responsive U.S.-based support provided real-time solutions and transparency, keeping management in the loop when support tickets were filed.
- OrangeOS dashboard and monthly reporting gave full visibility into EV charging station performance and revenue generated.
- Clean intuitive dashboard & monthly reporting made for better visibility into charger performance and revenue generated.
With simple solutions that management and residents can rely on, Orange is now their go-to charging partner across their multifamily portfolio.
For our apartment communities, we’re only going to partner with Orange as long as we do anything." - Project Manager
The Takeaway
This large multifamily development firm learned what happens when a vendor goes under the hard way.
By replacing their abandoned chargers with dependable Level 2 EVSEs, Orange eliminated recurring software fees, gave property teams full control, and provided world-class support every step of the way.
They also made a seamless transition from a free charging model to one that includes an energy markup (generating revenue for the property), with zero complaints from residents.
What started as a vendor failure resulted in a new, portfolio-wide standard. Orange not only replaced a broken system, they delivered an EV charging solution built for multifamily: dependable, affordable, and built to scale across the portfolio.
Thinking About Making the Switch?
See how Orange gives multifamily properties full control, zero recurring fees, and a support team that’s actually there when you need them.
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Reliable EV charger that’s even easier to manage.
